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Think, Act, Prevail: Critical Skills for Citizen Contacts
Kalamazoo Department of Public Safety
1007 E. Alcott St.
Kalamazoo, MI 49007
Public interactions define the profession.
This 8-hour course equips officers with the skills to engage citizens professionally while maintaining officer safety. Participants examine how communication, decision-making, and emotional control influence outcomes during everyday contacts.
Officers should not have to choose between safety and service. This course focuses on strengthening both.
Bringing a Team?Groups discounts for 4+ from the same agency are available once the Early Bird expires.Please contact [email protected] for your group discount coupon code.
Pricing will increase to $199 on December 7, 2026.Prefer an invoice? You can select this option in the billing section of the registration form.
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Terms of Service and Cancellation Policy
Upon registration, if you do not receive an email confirmation (check your spam folder), please contact Anne Bostain at [email protected] or (833) 538-7246 to confirm your registration. Thank you!
